Terms of Service

Last updated: April 2026

1. Scope

These Terms of Service ("Terms") govern your use of the Lunar Dinos website at lunardinos.com and the Lunar Dinos platform ("Service"), operated by Lunar Dinos UG (haftungsbeschränkt), Görlitzer Strasse 39, 22045 Hamburg, Germany ("we", "us", "our").

By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

2. Description of Service

Lunar Dinos is an AI-native product intelligence platform for B2B SaaS. The Service includes session recording, product analytics, AI-powered insights, and third-party integrations. Features and functionality may change as we continue to develop the platform.

3. Account registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activity under your account.

You may invite team members to your organization. As the organization owner, you are responsible for their use of the Service.

4. Free trial

New accounts receive a 14-day free trial with access to the full Service. No payment information is required during the trial. We will notify you before the trial expires. After the trial, continued use requires a paid subscription.

5. Subscriptions and payment

Paid plans are billed on a recurring basis as described at the time of purchase. Prices, features, and limits may vary by plan. We reserve the right to change pricing with 30 days' notice. Changes apply at the next billing cycle.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods.

6. Your data and responsibilities

You retain ownership of all data you submit to the Service ("Customer Data"), including session recordings, analytics data, and integration data. We do not claim ownership of your Customer Data.

When you install our session recorder on your website or application, you are the data controller for the data collected from your end users. You are responsible for:

  • Informing your end users about the use of session recording and analytics
  • Obtaining any consent required under applicable data protection laws
  • Ensuring your use of the Service complies with all applicable laws and regulations
  • Configuring appropriate data retention periods for your organization

We process your end users' data solely on your instructions as a data processor under a Data Processing Agreement.

7. Acceptable use

You agree not to:

  • Use the Service to collect data in violation of applicable privacy laws
  • Record sensitive personal data (health, financial, biometric) without appropriate legal basis and safeguards
  • Attempt to reverse-engineer, disassemble, or decompile the Service
  • Interfere with or disrupt the Service or its infrastructure
  • Use the Service to develop a competing product
  • Exceed the usage limits of your plan (session limits, data retention, AI usage)
  • Share account credentials or API keys with unauthorized parties

We may suspend or terminate your account if you violate these terms.

8. Third-party integrations

The Service allows you to connect third-party services such as Google Search Console, HubSpot, and Slack. When you connect an integration:

  • You authorize us to access the third-party service on your behalf using the permissions you grant
  • You are responsible for complying with the third party's terms of service
  • We store integration credentials encrypted and use them only to provide the Service
  • You can disconnect any integration at any time

We are not responsible for the availability, accuracy, or security of third-party services.

9. Intellectual property

All content, features, and functionality of the Service — including text, graphics, logos, and software — are owned by us and protected by copyright, trademark, and other intellectual property laws. Your right to use the Service is limited to the license granted by these Terms.

10. Data and privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood it.

11. Availability and support

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform maintenance, updates, or changes that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

12. Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure. AI-generated insights are provided for informational purposes and should not be the sole basis for business decisions.

13. Limitation of liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

Our total aggregate liability for any claims arising from or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

14. Account termination

You may delete your account at any time. Upon deletion, we will remove your Customer Data in accordance with our data retention schedule and applicable law.

We may suspend or terminate your account if you violate these Terms, fail to pay for a subscription, or if required by law. We will provide reasonable notice when possible.

15. Changes to these Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hamburg, Germany.

17. Contact

If you have questions about these Terms, contact us at hello@lunardinos.com.