The accounts that need you this week.
With the reason — and the next call.
The accounts that need action this week — which are slipping and why, which champion went dark, which are ready for an upgrade — each with the reason and the specific call to make. Delivered every Monday.
The warning signs are in the product data. Getting to them is the hard part.
By the time traditional signals fire, the decision has already been made.
Blind spots
Your main signals are email responses, renewal dates, and what someone mentioned in a call. Meanwhile, an account's usage dropped 60% over three weeks — and nobody noticed.
Signals without context
A Slack alert pings: "Trilobite usage down 40%." OK — but why? Who went dark? Which feature stopped getting used? Which of your 60 accounts is actually the priority this week?
Manual health scores
You maintain a health score spreadsheet based on gut feeling and NPS. It works until it doesn't — and the account that seemed fine last month just sent a cancellation.
The Monday briefing
The accounts that need you this week, with the reason and the next call. Inline evidence on every claim.
Product intelligence for every account
Health scores, risk signals, and expansion opportunities — from real usage data.
Account health at a glance
Every account gets a health score based on actual product usage — activity trends, feature adoption, activation progress. See who's thriving and who's slipping, without maintaining a spreadsheet.
Catch churn signals early
Fewer active users, shrinking feature usage, shorter sessions, growing gaps between visits — these signals show up weeks before cancellation. Lunar Dinos surfaces them so you can act while there's still time.
Track activation per account
See where each account is in their activation journey — from signup through setup to full adoption. Identify accounts that got stuck early and offer the right help at the right time.
Spot expansion opportunities
See which accounts are using features above their plan, nearing seat limits, or outperforming peers. Expansion signals surface proactively — so you can upsell at the right moment.
What lands in your Monday inbox
Each briefing names the account, explains what changed, and tells you who should reach out — and with what.
Churn risk
"Rex Systems. Admin Nora hasn't logged in 8 days. Reporting usage dropped 60% in 2 weeks. Renewal in 21 days."
→ CS schedules an executive sync this week.
Upgrade-ready
"Pangaea. Team grew 3 → 12 in 30 days. Hit 80% of Starter limits 3× this week. Second integration connected."
→ Sales reaches out with upgrade path tomorrow.
Silent drift
"Fern Labs. Main power user switched from daily to once-weekly logins. Core workflow unused for 10 days. No visible cause."
→ CS pings the champion for a quick check-in.
Retention gap
"Amber. Has not adopted feature Z. Similar accounts retain 40% better after adopting."
→ CS shares enablement in next QBR.
Frequently asked questions
How early does Lunar Dinos catch churn signals?
Login frequency drops, feature abandonment, shrinking sessions, and champion silence typically precede cancellation by two to six weeks. Lunar Dinos surfaces each signal as soon as the pattern forms, named per account, in the weekly Monday briefing.
How are account health scores calculated?
Health scores come from real product usage: activity trends, feature adoption breadth, activation progress, and session patterns, weighted and compared to peer accounts on the same plan. No manual spreadsheet maintenance.
Does Lunar Dinos integrate with Gainsight or Vitally?
Not yet. Briefings are delivered to Slack today. CRM integrations are on the roadmap.
Can I route different accounts to different CSMs?
Briefings are team-level today, ranked by urgency across all accounts. Per-CSM routing is planned.
What's the difference between a Lunar Dinos briefing and a Slack threshold alert?
A threshold alert pings when a metric crosses a line. A Lunar Dinos briefing names the account, explains what changed, identifies which feature or champion went quiet, and suggests who should reach out — with what.
Act before the cancel. Reach out before the ask.
The accounts that need action this week — churn risk, renewal risk, upgrade-ready — each with the reason and the next call to make.
Read more: 5 Churn Signals Hiding in Your Product Data